Contact Us
As our contact centres are experiencing a high volume of enquiries, please browse the information posted on the SafeTravel website first to determine the requirements that would apply to you when entering or departing Singapore.
Application Status
If you have already applied for entry into Singapore under any of the following lanes, you can check your application status at the links below.
| Safe Travel Lane | To check application status |
|---|---|
| Periodic Commuting Arrangement | https://eservices.ica.gov.sg/STO |
| Reciprocal Green Lane | |
| Singaporean Citizen/Permanent Resident Familial Ties Lane | |
| Air Travel Pass | https://go.gov.sg/atpsg |
For travellers under the following lanes, please check with the respective government agencies who have contacted you on your application.
- Work Pass Holder General Lane
- Student’s Pass Holder Lane
Contact Points
If the information on this SafeTravel website does not address your questions regarding travel to Singapore, you can send an enquiry to the relevant contact points below.
| Nature of Enquiries | Online contact | Phone Number | Agency |
|---|---|---|---|
| Air Travel Pass related issues | COVID_ATP_Enquiries@caas.gov.sg | - | CAAS |
| General immigration requirements | ICA_SHNQ@ica.gov.sg | 6391 6100 | ICA |
| Periodic Commuting Arrangement and Reciprocal Green Lane issues | COVID_SafeTravelEnquiries@mti.gov.sg | - | MTI |
| Work Pass Holders and IPA holders travelling to Singapore under the Work Pass Holder General Lane | Feedback/Enquiry Form: https://service2.mom.gov.sg/efeedback/Forms/eFeedback.aspx | 6438 5122 | MOM |
| Appeals to enter Singapore for essential business not covered by existing Safe Travel Lanes | COVID_SafeTravelAppeals@mti.gov.sg | - | MTI |
| SHN-related queries | Online self-help form: https://go.gov.sg/shnhotelneeds | 6812 5555 | SHN Helpline |
| General enquiries on COVID-19 health control measures (e.g. SHN, PDT) while in Singapore | - | 1800 333 9999 | MOH Emergency Line |