Contact Us

From 1 Sep 2022, this page will no longer be accessible. The Safe Travel Office (STO) contact details can be found on the ICA Contact Us page. Existing queries, appeals and services under STO are unaffected.

Thank you for visiting the SafeTravel Website.

Before contacting us for assistance, please ensure you have already referred to the latest travel information and processes on the following pages that may be relevant to you: Entries into Singapore, Transits through Singapore, or Departures from Singapore.

For queries that are not covered in this website or FAQ, refer to table below for assistance:

Assistance Channel Query/Assistance Type
SafeTravel Enquiry Helpline:

+65 68125555*

* Regular call charges apply
  1. COVID-19 Test Scheduling Issues
  2. Assistance during Stay-Home Notice (SHN)
  3. Clarifications on Entry and Health Protocols

Operating Hours: 8.30am to 11.59pm daily (including weekends and public holidays), Singapore Time. Please use the SafeTravel Enquiry Form to contact us outside these hours.
SafeTravel Enquiry Form (Click Here)
  1. Clarifications on Entry and Health Protocols
  2. Entry Appeals for short-term non-fully vaccinated travellers
  3. Application challenges, e.g. errors uploading QR Code, difficulties submitting SGAC declaration
  4. Reissuance of entry approval letters
  5. Refund or fee waiver requests
Application Status Check Portal (Click Here)

For checks on status of applications/submissions via the SafeTravel Portal for the following eServices only:

  1. Vaccination Check Portal
  2. Non-fully Vaccinated Travellers Entry Application Portal (Familial Ties)
  3. Reciprocal Green Lane

Note: Travellers who had applied to the Ministry of Education (MOE) or Ministry of Manpower (MOM) or other government agencies for entry approvals should seek assistance directly from those agencies instead.